These General Terms & Conditions, together with the Registration Form signed by you upon your arrival at our hotel, constitute the entire agreement between our hotel and our customers. These General Terms & Conditions are published on our official website. By signing the Registration Form upon arrival at our hotel, you automatically agree to and accept all provisions of the Agreement as valid and binding for you and your guests staying at our hotel.

DEFINITIONS

Hotel: The hotel company A. Them Enterprises LTD Management and Consultant Company and the hotel establishment where you will be provided with accommodation services and other related facilities according to the Agreement.
Customer: The person who orders services from A. Them Enterprises LTD and who signs the Registration Form upon arriving at the Hotel.
Guests: The Customer and other persons who will stay in the room or rooms of our hotel ordered by the Customer.
Agreement: The agreement between the Hotel and Guests for the provision of accommodation and all other related services and facilities provided during their stay at the Hotel, excluding third-party services. The Agreement includes these General Terms and Conditions, as well as the Privacy Policy.
Third Parties: Independent companies and contractors allowed by A. Them Enterprises LTD of Companies to provide independent services, called Third-Party Services, to our Guests.
Third-Party Services: Services provided by Third Parties, such as excursions, tours, vehicle leasing, taxi or transportation services, sports, ski, and other water sports, insurance, as well as any other services billed directly by the Third Party or indirectly by the Hotel and provided by an independent company or person who is not an employee of the Hotel.
Booking Agents: Tour operators, travel agents, as well as any third party that, either directly or through an internet platform or any other type of internet means, telephone, or other, arranges for a booking at Lindos Memories Hotel & Spa so as for you to be able to receive accommodation services by us.
Booking Confirmation: The acceptance by the Hotel of the Customer’s booking request, which includes pricing, rates, arrival and departure dates, number of guests, number of rooms, and all other facilities provided to the Customer and the Guests accompanying him or her.
Registration Form: The document signed by the Customer at check-in and sent to the Customer’s email by electronic means.

SERVICES
The Hotel provides services as articulated on our official website and in these General Terms and Conditions, such as accommodation services. During their stay, our Guests are able to use a variety of facilities and services, either ours or provided by Third Parties, as well as our food and beverage services, all of which are articulated on our website and in the Booking Confirmation. Except as expressly mentioned on our official website, the Agreement, and the Booking Confirmation, no other services or facilities are provided by the Hotel to the Customers and Guests.

BOOKING
Anyone can make a booking, either directly with the hotel or by any other procedure adopted by A. Them Enterprises LTD for this reason or through Booking Agents. In case the Customer makes a booking through a Booking Agent, the Hotel shall not be responsible or liable for services that such Booking Agent promised, if such services are not included on the official website of Lindos Memories Hotel & Spa or for terms and rates that such Booking Agent did not have the authorization to provide to you.

To make a reservation, you need to be over 18 years old. In case you are underage, your parent or guardian can make a reservation on your behalf, in which case your parent or guardian needs to accompany you during your stay at our hotel. In any event, in the case of a booking using a valid credit or debit card, the owner of such a card needs to be present.

Customers are responsible for the accuracy of their personal data as requested during the booking process. Additionally, customers are obliged to keep their contact details updated as necessary to be able to utilize our services and execute this Agreement. The hotel does not hold any liability, and the customers waive their right of communication if the customers’ contact details are false, misleading, or outdated, and the hotel is unable to reach out.

It is not possible to book a specific room in any hotel, except in cases where explicitly stated in the Booking Confirmation. The Customer is able to book a specific type of room from a list of types of rooms found on our official website.

We have a policy of a maximum number of rooms that can be booked by any Customer. In this context, our customers can only book up to five (5) rooms for a specific period of time. In order to be able to book more rooms, you need to contact the hotel directly and make special arrangements.

Your booking request is reviewed and approved; Lindos Memories Hotel & Spa will send you a Booking Confirmation. In case you make a booking through a Booking Agent, you will receive a booking voucher. A valid booking voucher that is within the agreement that Lindos Memories Hotel & Spa has with a Booking Agent shall be considered equal to a Booking Confirmation. Lindos Memories Hotel & Spa will not be obligated to provide accommodation services to you if you have not received a Booking Confirmation or a valid Booking Voucher.

PAYMENT TERMS & CANCELLATION POLICY
You may pay for your stay at Lindos Memories Hotel & Spa with several available methods, such as cash, credit card, web banking, money transfer, or any other method accepted by the company. Our payment policy is as follows:

For Non-Refundable Rates, upon reservation, the full amount will be charged to your credit card, which will be non-refundable in case of cancellation, modification, or no-show.

For Flexible Rates, a credit card guarantee is required to secure your reservation. The Hotel reserves the right to pre-authorize credit cards before the Guest’s arrival. The credit card will be charged only if cancellation fees are applicable, based on the Hotel’s cancellation policy.

Our payment policy will be provided during the booking procedure relating to your specific inquiry submitted via email or Booking Agents or their platforms. A specific payment policy may be provided in the Customer’s Booking Confirmation.

In case you pay via credit card, the Hotel has the right to request during the check-in process that you present this credit card at the front desk. If you deny showing your credit card or if the name printed on the credit card is not the same as the Customer’s, then the Hotel can immediately cancel the Booking Confirmation and refuse to provide you and your Guests accommodation services. In such a case, you may pay in cash so that the Hotel will not cancel your Booking. In case the name on the credit card is different from the Customer’s and the credit card owner is present and willing to become the Customer, then the Hotel will provide accommodation services as long as the credit card owner signs the Registration Form.

In order to provide a Booking Confirmation, the hotel will usually request that a deposit is paid into the Hotel’s account or charged to your credit card. If your booking is made via Booking Agent, such deposit will be included in such Booking Agent’s billing voucher. In case you are not present at the Hotel on the arrival date agreed upon in the Booking Confirmation and you do not use our accommodation services or you do not inform us accordingly, the Hotel will keep the aforementioned deposits as reimbursement and be free to offer the room or rooms kept for the Customer to any third party.

Our cancellation policy is as follows:

For Non-Refundable Rates, no free cancellation is allowed for these rates. If the booking is cancelled or modified or in case of no-show of the Customer and his or her Guests, an amount equal to 100% of the booking rates will be charged as cancellation fees.

For Flexible Rates, cancellation policies may vary, depending on the Hotel’s policy and the dates of your reservation.

Our cancellation policy is also provided on our website, our mobile application as well as during the booking process, relating to your specific order, either through our booking tools and platform or through the platforms of Booking Agents. The specific cancellation policy for your approved products and services is included in the Customer’s Booking Confirmation. For bookings with Flexible Rates, if the aforementioned documents do not mention our cancellation policy, the Hotel will have the right to keep your deposit if you do not inform us that you wish to cancel your booking more than 21 days before the date of your arrival (check-in) as provided for in your Booking Confirmation. However, in case the booking with Flexible Rates is accompanied with special offers and discounts, the Hotel will have the right to keep the full amount of the deposit.

In case you want to change your booking or your arrival and departure dates (check-in & check-out), you must send a request to the Hotel. The Hotel is not obliged to accept such a request, and this will depend on the Hotel’s availability, the dates you initially booked, and other factors. In addition, this may entail extra charges, which will be communicated to you. In case the Hotel accepts your request and you approve any additional charges that may apply, you will receive an updated Booking Confirmation. Only an updated Booking Confirmation shall be considered a valid approval of a change of booking or a change in arrival and departure dates on behalf of the Hotel.

According to article 30 of Greek Law 5073/2023, the Customer is obliged to pay the Climate Crisis Resilience Tax, imposed by the Greek Government, which is payable by guests when checking in and is based on the official rating of the accommodation, according to the following categories as well as the period that the customer will visit the hotel: From 1st March until 31 October of each year the Climate Crisis Resilience Tax is calculated as follows: 5 Star Hotels: 10 Euros per room per night From 1st November until 28 or 29 February of each year the Climate Crisis Resilience Tax is calculated as follows: 5 Star Hotels: 4 Euros per room per night Any other charges for additional services provided during the Guest’s stay will be either paid immediately or debited to each room’s account. The Customer shall settle in full the accounts of all rooms booked by him before departure. The Hotel shall provide the Customer with the relevant invoice that will indicate the respective charges in detail.

YOUR STAY
Customers and Guests can check in at or after 14:00 and shall check out by 12:00. The Hotel is not obliged to provide accommodation to the Customer and the Guests before 14:00 (early check-in). The Customer may agree with the Hotel otherwise, in which case an additional charge may apply. If the Customer accepts such charge, then the Hotel will send an amended Booking Confirmation. Any derogation from the aforementioned check-in & check-out hours can only be binding upon the Hotel: a) if it is stipulated in the Booking Confirmation or b) if such change is requested during the Guest’s stay, only when the Hotel manager has provided his approval and the Customer has paid the relevant additional charge.

In case the Customer and his or her Guests do not depart from the room or rooms booked by 12:00 on the date of departure (late check-out), the Hotel will have the right to impose an extra charge, depending on the time the Customer and his or her Guests actually departed from the room or rooms. If the room is evacuated by the Customer and his or her Guests before 18:00 of the same date, then the Customer will be obliged to pay an amount equal to 50% of the rate of that room for this date. If the room is evacuated by the Customer and his or her Guests after 18:00 of the same date, then the Customer will be obliged to pay an amount equal to 100% of the rate of that room for this date.

LOST ITEMS, VALUABLES & PROPERTY
In case you lose any items, valuables, or property during your stay in our Hotel, you should immediately inform the front desk. For our Guests’ convenience, we keep all lost items and valuables found for a period of one (1) month after the date our personnel found them. In case we find any items and valuables, we have no obligation to contact our Guests to inform them accordingly. If we are not notified by our Guests that they have lost specific items, valuables, or property within one (1) month from their departure (check-out date), our Hotel will not have any obligation to return them since it is our policy to dispose of any such lost items, valuables, and property found in our Hotel after one (1) month. In case of any return of lost items, valuables, and property to you, the postage or courier costs will be borne by you.

STOLEN ITEMS, VALUABLES & PROPERTY
The Hotel is not responsible for any stolen valuables, items, or other property of our Guests. It is your obligation to protect your property and keep your valuables safe. We encourage our Guests to lock their rooms at all times when they are not present. In order to facilitate you, we also provide a safe deposit box in every room of our Hotel. Our Guests shall immediately inform the front desk of the Hotel in case of stolen goods, property, or valuables so as to notify the police as early as possible.

DAMAGES TO HOTEL PROPERTY
Our Guests are responsible for any damage caused to the Hotel room or any furniture and equipment therein as well as the hotel establishment due to any act or omission attributable to them or their invitees. In such cases, the Customer shall be jointly liable with his or her Guests and invitees. If such damage is detected after the Guests have departed, our Hotel reserves the right to make a charge to the Customer’s credit or debit card, in which case, our Hotel reserves the right to charge the Customer with the cost of replacing any items that were damaged or removed by the Customer, his or her Guests, or invitees. The charge will be the full replacement amount of the missing or damaged item, furniture, or equipment.

HOTEL OBLIGATIONS
The Hotel is responsible to provide the accommodation services to its Guests as provided for on its website, our mobile application, and the Booking Confirmation, diligently and professionally, showing the appropriate responsibility expected from any quality hotel around the world. The Hotel has a strict and high-quality health & safety policy in place as well as security policies, particularly regarding its food and beverages provided in the Hotel. The Mitsis Group of Companies comply with all mandatory provisions of health and safety regulations and legislation in Greece. In addition, we adopt all appropriate standards and acquire certifications for health and safety so our Guests can feel secure and comfortable at all times in our hotels and enjoy high standards of services. Lindos Memories Hotel & Spa collaborate with external hospitals and doctor services, who are Third Parties. In case of injury, illness, or any need for medical care or assistance, our Guests shall immediately inform the front desk of the Hotel to request assistance from our external collaborators. The Hotel is not responsible for external hospital’s and doctor’s services or charges, which the latter shall be paid by our Guests directly to them and are not included in our charges.

GUESTS OBLIGATIONS
Guests shall behave properly, be decent, and use good manners during their stay at the hotel. In order to respect the rights of all other guests, our Guests are required to follow dress codes when using certain facilities of the Hotel, such as restaurants, in which case, the Hotel’s employees may deny access to Guests who do not comply with such codes. Guests shall not behave inappropriately, make noise that annoys other guests, or do any harm or inflict any injury or insult on third parties, Hotel employees, or other guests of the Hotel. The Hotel may deny access to its facilities, rooms, or establishment to Guests who do not comply with the aforementioned rules as well as appropriate hygiene standards or have consumed alcohol excessively, leading to inappropriate behavior. In case of death, injury, or other damage attributable to specific Guests, the Hotel may provide their data details to the police to initiate relevant prosecution procedures and they will be responsible to indemnify and hold our Hotel harmless from and against any claims, actions, or damages claimed by any third party or employee due to their actions.

In certain cases, we may allow service dogs or other derogations to this policy, provided a relevant request has been made to the Hotel, approved by us, and included in the Booking Confirmation.

Smoking is strictly prohibited in the Hotel, including all rooms, public areas, elevators, corridors, lounge, lobby, breakfast, and restaurant areas. When in open spaces outside the Hotel or on balconies, Guests are advised to avoid smoking near others in a manner that would disturb their stay and enjoyment of our facilities and services.

Guests are not allowed to bring their own food and beverages into the Hotel. In case of illness, poisoning, salmonella, or other diseases caused by the use of food and beverages brought into the Hotel, guests are responsible for immediately informing the front desk and keeping the Hotel harmless from any claims by third parties for damages caused by such diseases being transmitted to other guests or employees.

You are not allowed to sublet the room provided by our Hotel or provide accommodation in such a room to any third party. Upon arrival, you are obliged to declare the exact number of guests who will be staying in the rooms you have booked. No additional guests are allowed unless approved by the hotel manager, in which case an additional charge may apply.

If a Guest has a physical or mental disability, the Customer must inform the Hotel before Booking Confirmation or at least five (5) business days before check-in. If the Hotel is not informed of a Guest’s physical disability, it shall have no liability towards the Customer or such Guest for the latter’s inability to use the Hotel facilities or services properly, and the Customer will still be required to pay the full amount of applicable fees for their booking. For Guests with mental disabilities, it is required that they be accompanied by a professional medical assistant or doctor who can provide necessary treatment if required; otherwise, the Hotel may cancel the Booking Confirmation for such Guests with no obligation to return the deposit.

Guests are obliged to comply with the Wi-Fi appropriate usage policy, provided to them electronically during activation. You may not use such services for unlawful or fraudulent acts, defamation, insults to third parties, infringement of intellectual property rights, or any other acts that would lead to denial of service. Additionally, Guests are obliged to respect privacy and comply with all applicable legislation, regulations, and guidelines for the protection of personal data during the use of Wi-Fi services. The Hotel may temporarily or permanently suspend Wi-Fi services to Guests who do not comply with their legal obligations or the Hotel’s Wi-Fi appropriate usage policy without further notification. In such cases, Guests can request restoration of Wi-Fi services through the front desk with the prior approval of the hotel manager. The Hotel may also temporarily suspend Wi-Fi services for maintenance, support of its systems, or updates and upgrades, for which it cannot be held liable to Guests for unavailability of Wi-Fi services for any reason, as this constitutes a legal and valid reason for such unavailability for a limited duration.

If you have a complaint, you are encouraged to bring it to the attention of the hotel manager or the front desk during your stay. Otherwise, the Hotel may not be able to examine your complaint if it is submitted after your departure. In any event, the Hotel is not obliged to review or respond to any complaint submitted more than six (6) months after the Guest has checked out, in which case you waive your rights to submit such complaint to any administrative authority or court.

CANCELLATION BY THE HOTEL
The Hotel may cancel any Booking Confirmation or booking at any time and without cost or reimbursement owed to the Customer or its Guests in case:

1. The Customer has provided false or misleading information regarding personal identification data and contact details.
2. The Customer or its Guests infringe any provision of this Agreement, all of which are considered material.
3. The Hotel has reasonable grounds to assume that the use of accommodation services may endanger the hotel operation, security, or image of the hotel publicly without being attributed to the territory and/or organization of the hotel.

In all aforementioned cases, the Hotel has the right to keep the deposit paid by the Customer as reimbursement.

RELATION WITH BOOKING AGENTS
A.Them Enterprises LTD collaborates with Booking Agents to promote its accommodation services and increase hotel bookings. In this context, we conclude agreements with such Booking Agents, but we cannot be bound by promises made by them that go beyond what is provided on our website or mobile application or deviate significantly from our capabilities and rates. If such third parties promised products or services not provided on our official website or mobile application or rates that have not been included in our agreements, then we may not be held liable for such misrepresentations or false promises made by Booking Agents.

THIRD PARTY SERVICES
A.Them Enterprises LTD allows Third Parties to provide services to our Guests, such as activities, sports, skiing, water sports, excursions, tours, transportation, insurance, and any other related services. Such Third-Party Services are charged extra by these Third Parties, either directly or in certain cases charged by the Hotel on behalf of those Third Parties. A.Them Enterprises LTD has no control over such Third Parties, which are independent companies, nor can we impose specific policies and obligations on them. However, we encourage them to have valid insurance policies and adopt appropriate safety policies. Our Guests may use such Third-Party Services at their own free will, choice, and responsibility. A.Them Enterprises LTD and the Hotel shall not be held liable for any damage, injury, or accident any Guest may incur by using such Third-Party Services.

PRIVACY AND PERSONAL DATA
We collect, use, share, store, and process your personal data for many reasons, such as in accordance with Greek Law and Police directives, to provide you accommodation and other services and collect charges. With your consent, we may also collect, use, share, store, and process your personal data pertaining to your preferences, choices, conduct, comments, and recommendations, to provide you with improved and personalized services as well as provide you with newsletters, marketing, and other promotional material, featured specials, send relevant messages, or carry out satisfaction & customer surveys. All relevant issues pertaining to our processing activities as well as your rights according to the applicable data protection legislation are articulated in further detail in our Privacy Policy and the Privacy Statement, attached as an Annex to the Registration Form.

LIMITATION OF LIABILITY
Except as specifically and explicitly provided in the Agreement, A.Them Enterprises LTD and the Hotel do not make and expressly disclaim any representations or warranties, whether express or implied, statutory or otherwise, including, without limitation, warranties of merchantability, fitness for a particular purpose or any warranties arising out of the course of performance.

The Hotel’s liability is set out and governed by the terms and conditions included in the Agreement. In any case, the Hotel shall under no circumstances be liable towards the Customer and the Guests for indirect, consequential, special, incidental, or punitive damages, including loss of income or opportunity. The Hotel’s liability under this Agreement shall be limited to the amounts actually paid by the Customer for accommodation services during their stay when the relevant incident took place.

In case of proven harm, injury or damages incurred by any Guest due to the Hotel’s or its employees proven fraudulent, intentional or willful acts or due to their gross negligence, the Hotel may be found liable to reimburse the Guest thereof by competent courts. In such case, the Hotel’s liability may not exceed the amount of five thousand Euros (€ 5.000) as full compensation for any and all damages and harm incurred by such Guest.

In case of any complaint, damage or injury or any other type of claim against the Hotel, the Guest must inform the Hotel accordingly as soon as possible and in no event later than one (1) year after the Guest’s departure from the Hotel or the occurrence of such event that gave rise to the claim or complaint. After such period, it is acknowledged that the Hotel will have no liability towards its Guest and be released of any such liability and the Guest waives his or her right to make any claim or initiate any administrative or court proceeding against either the Hotel or A.Them Enterprises LTD.

FORCE MAJEURE 
“Force Majeure Event” means war or terrorist activity (including cyber-attack), riots, civil commotion, nuclear accidents, acts of God (including floods, storms, tempests, earthquakes, or lightning), strikes, action taken by government, fire, or serious explosions, malicious damage, diseases, a pandemic, or any other situation out of the control of A.Them Enterprises LTD.

If the performance of any accommodation or other service by the Hotel is prevented or its obligations cannot be performed by reason of any, or any combination, of the Force Majeure Events, the Hotel shall be entitled at its sole and exclusive choice to either cancel the Booking Confirmation and return the deposit to the Customer or provide the opportunity to the Customer to change the date of his or her booking at a later time.

In addition, the Hotel may, at its sole and exclusive choice, either cancel the Booking Confirmation and return the deposit to the Customer or provide the opportunity to the Customer to change the date of their booking.

GENERAL PROVISIONS
Customers and Guests may not assign or transfer to any third party any rights or obligations under this Agreement or this Agreement or the Booking Confirmation, in whole or in part, without the prior written consent of the Hotel.

No waiver by A.Them Enterprises LTD or the Hotel of any breach of any provision of this Agreement will constitute a waiver of any other breach of that or any other provision of this Agreement. Except as otherwise set forth in this Agreement, no failure to exercise, or delay in exercising, any rights, remedy, power, or privilege arising from this Agreement by A.Them Enterprises LTD or the Hotel will operate or be construed as a waiver thereof; nor shall any single or partial exercise of any right, remedy, power, or privilege hereunder by A.Them Enterprises LTD or the Hotel preclude any other or further exercise thereof or the exercise of any other right, remedy, power, or privilege of A.Them Enterprises LTD or the Hotel.

In the event that any of the provisions of these General Terms & Conditions are held to be unenforceable, invalid, or illegal, the remaining provisions of these General Terms & Conditions will remain in full force and effect and A.Them Enterprises LTD will have to amend such unenforceable, invalid, or illegal provisions, so as to become valid, legal, and enforceable.

No amendment to or modification of or rescission, termination, or discharge of this Agreement is effective unless it is in writing and approved by the Hotel or A.Them Enterprises LTD. We may modify these General Terms & Conditions from time to time. If we do so, we will post the revised version here and change the “Last Updated Version” date (the date it applies from) at the end of this document. Consequently, we recommend that you consult them as published on our official website regularly, particularly when making a reservation at one of our hotels.

This Agreement shall be governed by, interpreted and construed in accordance with the Laws of Greece, without regard to any conflicts of laws provisions or principles. Any dispute arising out of or in connection with this Agreement, its interpretation, execution or validity, is hereby submitted to the sole and exclusive jurisdiction of the competent courts of Athens – Greece.”

Last updated: 15/04/2024